Syarat & Ketentuan — KOMA Live In Concert

Dengan membeli tiket KOMA LIVE IN CONCERT, Anda telah menyetujui seluruh Syarat & Ketentuan yang berlaku di bawah ini. Harap baca dengan saksama demi kenyamanan dan keselamatan semua pihak yang terlibat, terutama anak-anak dan keluarga.

Dengan membeli dan/atau menggunakan tiket ini, pengunjung dianggap telah membaca, memahami, dan menyetujui seluruh isi dokumen ini sebagai bentuk perjanjian yang mengikat antara pengunjung dan penyelenggara. Syarat & Ketentuan ini berlaku setara dengan kontrak dan dapat dijadikan acuan hukum apabila terjadi pelanggaran.

PEMBELIAN TIKET

• Tiket dapat dibeli oleh semua umur. Anak usia di bawah 2 tahun gratis masuk, tanpa kursi (infants).
• Tiket hanya dapat dibeli melalui komaliveinconcert.com.
• Harga tiket sudah termasuk kontribusi daur ulang sampah konser, namun belum termasuk pajak hiburan 10%, biaya admin 5%, biaya platform pembayaran, dan tiket kendaraan.
• Setiap transaksi Pre-Sale maksimal membeli 2 tiket.
• Setiap transaksi General Sale maksimal membeli 4 tiket.
• Satu tiket berlaku untuk satu orang dan tidak dapat digunakan untuk keluar–masuk (no re-entry).
• Gunakan data identitas valid (KTP/SIM/Paspor). Tiket tidak dapat diubah setelah pembelian.
• Tiket digital tersedia H-7 konser melalui aplikasi Loket X.
• Tiket tidak boleh dijual kembali atau digunakan untuk kepentingan komersial tanpa izin promotor.
• Pelanggaran dapat menyebabkan pembatalan tiket tanpa refund.
• Semua penjualan bersifat final.

PEMBELIAN TIKET ADD-ON

• Terdapat dua jenis Add-On Benefit: KOMA VIP Experience & KOMA VIP + Meet & Greet Experience.
• Add-On harus dibeli bersamaan dengan tiket utama (Tribune/Festival).
• Maksimal pembelian Add-On mengikuti jumlah tiket utama.
• Add-On tidak memengaruhi kategori tempat duduk/area.
• Add-On bukan tiket masuk konser. QR Code tiket utama tetap diperlukan.

KETERANGAN TIKET & TEMPAT DUDUK

• Festival: menonton sambil berdiri.
• Tribune CAT 1–6 memiliki lokasi berbeda (tengah, samping, sudut, upper).
• CAT 6 berada dekat panggung samping dan mungkin terhalang properti.
• Tidak ada kursi dengan pandangan 100% terhalang.
• Pengguna kursi roda wajib membeli FESTIVAL.

INFORMASI NOMOR KURSI

• Nomor kursi dipilih otomatis oleh sistem berdasarkan waktu pembelian (first buy, first served).
• Pembelian lebih dari 1 tiket akan ditempatkan bersebelahan, selama tersedia.
• Nomor kursi tersedia H-7 konser di aplikasi Loket X.

AKSESIBILITAS

• Area khusus disediakan bagi pengguna kursi roda. Silakan email: support@antarasuara.com.

PERINGATAN KESELAMATAN

• Konser memiliki cahaya intens & suara keras yang dapat berisiko bagi pengunjung dengan kondisi medis.
• Gunakan ear protection terutama untuk anak-anak.
• Pengunjung dengan kondisi serius sangat disarankan untuk tidak menghadiri konser.
• Setiap pengunjung bertanggung jawab atas keselamatan diri sendiri.

INFORMASI PENONTON

• Tidak tersedia penitipan barang. Hindari membawa barang besar.
• Tiket hanya berlaku untuk pemilik terdaftar.
• Pengunjung wajib mengikuti instruksi keamanan.
• Panitia dapat mengeluarkan pengunjung tanpa refund jika melanggar aturan.
• Force majeure mengikuti kebijakan promotor. Biaya pribadi tidak ditanggung.
• Penyelenggara tidak bertanggung jawab atas kehilangan atau kecelakaan.

BARANG-BARANG DILARANG

• Makanan & minuman dari luar
• Rokok, vape, alkohol, narkoba
• Senjata tajam/api
• Laser pointer, kembang api, petasan
• Kamera profesional, drone, tripod, monopod
• Peralatan rekam audio/video
• Tablet, laptop besar
• Brosur atau barang promosi tanpa izin
• Payung besar & barang berukuran besar lainnya
• Hewan peliharaan

Barang yang dilarang akan disita dan tidak dikembalikan. Pelanggaran dapat mengakibatkan pengunjung dikeluarkan tanpa refund.

REKAMAN DAN PUBLIKASI

• Dilarang mengunggah video konser lebih dari 30 detik per lagu.
• Penyelenggara berhak menggunakan dokumentasi konser untuk keperluan promosi.
• Pengunjung membebaskan penyelenggara dari klaim terkait publikasi.

PERUBAHAN DAN PENYESUAIAN

• Penyelenggara berhak mengubah layout, S&K, atau tindakan keamanan tanpa pemberitahuan.
• Tidak bertanggung jawab atas kerugian tidak langsung akibat perubahan acara.
• Pembaruan akan diumumkan melalui kanal resmi.

Dengan membeli tiket KOMA LIVE IN CONCERT, Anda dianggap telah memahami dan menyetujui seluruh Syarat & Ketentuan yang berlaku. Selamat menikmati konser!

TERMS & CONDITIONS – KOMA LIVE IN CONCERT

By purchasing a ticket to KOMA LIVE IN CONCERT, you acknowledge and agree to all Terms & Conditions stated below. Please read carefully to ensure the comfort and safety of all attendees, especially children and families.

By purchasing and/or using this ticket, the attendee is considered to have read, understood, and agreed to all contents of this document as a binding agreement between the attendee and the organizer. These Terms & Conditions hold the same legal force as a contract and may be used as a legal reference in the event of a violation.

TICKET PURCHASE

• Tickets are available for all ages.

• Children below 6 years old must be accompanied by a parent or legal guardian at all times inside the concert venue.

• It is strongly advised that young children wear hearing protection devices for safety due to high sound levels.

• Children aged 6 years and above are required to purchase a ticket at the standard ticket price, as no child-discount tickets are available.

• Tickets can only be purchased through komaliveinconcert.com.

• Ticket prices include the concert’s waste recycling contribution but exclude: 10% Entertainment Tax, 5% Admin Fee, payment platform fees, and venue-related vehicle entry fees.

• Pre-Sale transactions are limited to 1 ticket per transaction.

• General Sale transactions are limited to 4 tickets per buyer, each using valid identity data.

• One ticket admits one person only and does not allow re-entry.

• Use valid identification (ID/Driver’s License/Passport). Ticket data cannot be modified after purchase.

• Digital tickets will be available D-7 before the concert through the Loket X app (Play Store & App Store).

• Tickets are strictly for personal use and may not be resold or used for commercial purposes without promoter approval.

• Any violation may result in ticket cancellation without refund.

• All sales are final. No refunds, exchanges, or transfers are allowed.

ADD-ON TICKET PURCHASE

• All VIP Experience and Meet & Greet packages can only be purchased during the ticket checkout process.

• VIP Experience and Meet & Greet packages cannot be purchased separately from the main ticket.

ACCESSIBILITY

• Designated areas are available for wheelchair users. For access details, please contact support@antarasuara.com.

SAFETY WARNINGS

• The concert features intense lighting and loud sounds that may pose health risks — particularly for individuals with medical conditions such as photosensitive epilepsy, hearing sensitivities, or other sensory-related issues.

• Please use ear protection, especially for children, and consult medical professionals if you have medical concerns.

• Attendees with serious medical conditions (heart disease, high blood pressure, respiratory issues, chronic illnesses) are strongly advised not to attend.

• Each attendee is responsible for assessing their personal condition and understanding the risks of exposure to loud noise, bright lights, large crowds, and environmental conditions at the venue.

ATTENDEE INFORMATION

• No storage service is available. Avoid bringing suitcases, large bags, or oversized items.

• Tickets are valid only for the registered holder. Duplicated or misused tickets will be cancelled without refund.

• All attendees must follow security and event staff instructions at all times.

• The organizer reserves the right to deny entry or remove attendees without refund if they:

  • Do not have a valid ticket

  • Disrupt comfort or safety

  • Are under the influence of alcohol or drugs

  • Carry prohibited items

  • Ignore security instructions

• In force majeure situations (artist cancellation, natural disaster, government regulations, etc.), refund eligibility follows promoter policy. Travel, accommodation, and personal expenses will not be reimbursed.

• The organizer and affiliated parties are not responsible for lost, stolen, or damaged belongings, or accidents occurring within the event area.

PROHIBITED ITEMS

For safety reasons, the following items are strictly not allowed inside the concert venue:

• Outside food and drinks

• Cigarettes, vapes, lighters, alcohol, drugs

• Sharp weapons, firearms, or dangerous objects

• Laser pointers, fireworks, explosive materials

• Professional cameras (SLR/DSLR), detachable-lens cameras, drones, tripods, monopods, selfie sticks, action cameras

• Audio or video recording equipment

• Tablets, laptops, and large electronic devices

• Flyers or promotional materials without permission

• Large umbrellas or oversized items

• Pets

Prohibited items may be confiscated and will not be returned. Violations may result in removal from the venue without refund.

RECORDING & PUBLICITY

• Attendees may not upload concert videos longer than 30 seconds per song to social media.

• The organizer reserves the right to record and use concert documentation—including images, audio, and attendee statements—for promotional purposes without compensation.

• By attending the concert, attendees release the organizer and affiliates from any claims related to the use of such documentation.

CHANGES & ADJUSTMENTS

• The organizer reserves the right to adjust venue layout, revise Terms & Conditions, and implement necessary security measures without prior notice.

• The organizer is not responsible for indirect or consequential losses arising from changes, delays, or event cancellations.

• All updates will be announced through the official channels of the promoter.

Thank you for supporting KOMA LIVE IN CONCERT. We hope you enjoy the event safely, comfortably, and joyfully!